Last updated: April 3, 2025

GET SWOOP'D! LLC ("GET SWOOP'D!", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your data when you use our services, mobile app, website, and related functionalities (collectively, the "Services").

• Name, date of birth, federally recognized identification (e.g., passport or driver's license)
• Payment details (credit/debit card information, billing address)
• Contact information (email address, phone number)

• Rental history and transaction details
• App interactions, preferences, and rental extensions
• GPS location data collected continuously during scooter rentals
• Video and audio recordings captured via scooter-mounted cameras

• IP address, device type, operating system, browser type, and unique device identifiers

• Verification & Security: To verify your identity and prevent fraud (via Stripe identity verification).
• Transactions: To process payments, manage rentals, and handle customer support requests.
• Communications: To send rental alerts, reminders, safety notices, and promotional communications via SMS, email, or in-app notifications (based on your preferences).
• Safety & Asset Protection: GPS tracking and video surveillance to protect scooters, ensure safety, and facilitate incident responses.
• Service Improvement: For analytics, feedback processing, and continuous improvement of user experience.

We may share your personal information with:

• Stripe: Payment processing and identity verification.
• Twilio and Zapier: SMS notifications, app integrations, and communication automation.
• Mailchimp or similar services: Email marketing and communication.
• Legal Authorities: When required by law, in response to legal requests, or to comply with regulations.
• Service Providers: Analytics providers, IT services, and data security firms.

We do not sell your personal information to third parties.

We employ commercially reasonable safeguards to protect your data against unauthorized access, alteration, or misuse. However, no internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

We retain your data for a minimum of 12 months or as necessary for legal compliance, dispute resolution, and business needs. Video, audio, and GPS data are securely stored for at least 12 months.

You can:

• Request access to or deletion of your personal data.
• Update communication preferences (SMS, email, in-app notifications).

Please submit requests or questions via privacy@swoopdscooters.com.

Our Services utilize cookies and analytics technologies (like Google Analytics) to enhance user experience, track usage patterns, and improve functionality. You may control cookie settings via your browser.

Our Services may contain links to third-party websites not operated by GET SWOOP'D!. We assume no responsibility for their content or privacy practices. Please review third-party privacy policies before providing personal information.

Minors under 18 may use our Services only under direct supervision and with verified consent from their parent or guardian, who is responsible for account creation, payment, and liability.

We reserve the right to modify this Privacy Policy at any time. Changes will be posted prominently on our website, and users will be notified via email or app notifications.

For any privacy-related inquiries, please contact:

GET SWOOP'D! LLC
Privacy Officer
Email: privacy@swoopdscooters.com
Phone: 1 (844) 438-7966
Website: www.swoopdscooters.com/privacy

By using GET SWOOP'D! Services, you consent to this Privacy Policy and our terms of data collection, use, and sharing practices as outlined above.